I had a mixed experience at Riffelhaus 1853. The amazing views of the Matterhorn were definitely a highlight, and my room was both clean and cozy. However, the service left a lot to be desired, as I encountered rude staff and poor dining options, which really overshadowed the positive aspects.
Rooms
5.0
My junior suite offered a stunning Matterhorn view, but the pillows on the king-size bed were uncomfortable, which affected my sleep.
Service
5.0
Unfortunately, the service I received was often rude and unhelpful, making me feel unwelcome and disregarded.
Location
9.0
The hotel’s location is ideal, providing easy access to the first snow ski tracks right from the doorstep while showcasing very nice mountain views.
Dining
5.0
The dining experience was disappointing, with a limited set menu and a dining atmosphere that felt dismissive and impersonal. Breakfast choices were just inadequate.
Facilities
6.0
While I appreciated the cleanliness and basic amenities, I felt the facilities could use an update to reflect the hotel’s premium pricing.
Elmer
United States of America,
March
2025
6.4/10
The Riffelhaus 1853 is a stunning hotel with amazing views of the Matterhorn that left me in awe every day. The spa facilities are great, perfect for unwinding after a day of hiking or skiing. However, I did encounter some issues with service during my stay, which was disappointing considering the hotel's potential.
Rooms
8.0
My room was modern and offered a fantastic view of the Matterhorn, making it a peaceful retreat. I wished there were a few more amenities available, though.
Service
6.0
While some staff were friendly and attentive, there were a few moments where the service felt lacking, particularly during peak times. This inconsistency needs attention.
Location
10.0
The hotel is perfectly situated right next to the slopes, providing immediate access for skiing and hiking. The surrounding nature makes it feel remote yet accessible.
Dining
9.0
Dining at the hotel was a high point, especially with such quality meals and the stunning views while enjoying my meals. I just wish there had been more variety in the dinner menu.
Facilities
9.0
The spa truly stood out, with modern facilities like jacuzzis and steam rooms that made for a luxurious experience. I appreciated that these amenities were available after long days of exploring.
Robin
United States of America,
March
2025
6.6/10
The views of the Matterhorn from Riffelhaus 1853 are absolutely amazing, making it a stunning location for a mountain getaway. However, the service I experienced was disappointing, particularly with some staff exhibiting rude behavior, especially towards guests from different backgrounds. The dining situation was confusing due to limited meal options, which left me feeling frustrated without alternatives. Overall, while the scenery is captivating, the service issues detracted significantly from my experience.
Rooms
9.0
My room was modern and clean, with lovely wooden aromas that added to the cozy atmosphere. The private terrace provided a perfect space to soak in the very nice mountain views.
Service
5.0
Unfortunately, my experience with the staff was mixed. While some were friendly, I encountered rude behavior, especially when I needed assistance with luggage and restaurant reservations. This made me feel unwelcome during my stay.
Location
10.0
The hotel is perfectly situated, making it easy to access ski slopes and hiking trails. The direct views of the Matterhorn are one of the highlights of the location, enhancing the overall experience immensely.
Dining
5.0
While the quality of the dinners I had was decent, I was disappointed by the limited menu and long wait times. The lack of alternatives for meals during my stay made it challenging, especially when I did not like the options provided.
Facilities
7.0
The spa facilities, including the jacuzzi with magnificent views, were a great way to unwind after a long day. However, getting access was not straightforward due to inconsistent policies among staff.
Charles
United States of America,
February
2025
5.6/10
I had a fantastic time at Riffelhaus 1853, enjoying the stunning views of the Matterhorn and the cozy atmosphere. The spa facilities were a perfect way to unwind after my hikes, and the dining experience was good with high-quality meals. However, the service did have its moments. while some staff were friendly, a few interactions were less than pleasant.
Rooms
10.0
I stayed in a Junior Suite, which was warm and inviting, with plenty of wood and natural materials. The private terrace offered amazing views of the mountains.
Service
8.0
Most staff were friendly and helpful, but I did experience a few rude interactions that left a negative impression on my stay.
Location
10.0
The hotel's location is simply amazing, situated high in the mountains with direct views of the Matterhorn. It's perfect for both hiking and skiing.
Dining
9.0
Dining was a highlight for me; I enjoyed a variety of gourmet meals and appreciated the thoughtful vegetarian options. The views from the restaurant were really good.
Facilities
10.0
The jacuzzi and spa areas were absolutely good, offering peaceful relaxation after a day of adventure alongside very nice panoramic views.
Charles
United States of America,
December
2024
6.4/10
My stay at Riffelhaus 1853 was a blend of stunning views of the Matterhorn and really good spa facilities. However, I was disappointed with the dining options, as the menu was limited and didn't meet my expectations. Overall, the location was perfect for skiing, and I appreciated the warm service from the staff.
Rooms
9.0
The room I stayed in was modern and clean, offering amazing views of the Matterhorn. It was cozy and nicely appointed, perfect for unwinding after a day of skiing.
Service
10.0
The staff were really friendly and attentive, always ready to assist with any queries. Their helpfulness made my stay more enjoyable.
Location
10.0
Riffelhaus 1853 is perched high in the mountains, providing easy access to the slopes. The proximity to both the Gornergrat ski area and Matterhorn Paradise made skiing incredibly convenient.
Dining
7.0
While the quality of the meals focused on local cuisine was commendable, the limited menu and wait times during dinner were disappointing. I expected more variety considering the remote location.
Facilities
9.0
The spa facilities were a highlight, with the sauna and jacuzzi offering amazing views and a soothing ambiance to relax after a long day outdoors.
Access exclusive early booking discounts.
Choose your spa escape today!
Check Rates
Rooms
Price calendar
Facilities
Location
Reviews
Compare our rates with top travel sites in 10 seconds